Do I have to sign in to Causemunity to donate to my cause?

No, you don't. To donate to your cause through Causemunity, you don't have to sign in to our site, or have an account with us. You can donate to your cause anonymously by simply going to your cause's unique Causemunity URL and shop.

But we strongly encourage you to sign in to Causemunity when you visit our site. By signing in to Causemunity, we'll be able to associate the purchases you made through Causemunity with your account, so you can track all your purchases and donations. And your cause will be able to acknowledge your donations via emails.

If you don't have a Causemunity account yet, please click here to create one. It's really easy to create, you only need to tell us your name and email address.

How does Causemunity protect my online privacy?

Your privacy is very important to us. We want to ensure you that we adhere to the highest online privacy standards to protect your privacy. We will not sell or disclose your personal identifiable information to any third parties without your explicit consent. And We take proper security measures to protect your data from being tampered by or disclosed to unauthorized third parties. For complete information about our privacy policy, please visit our privacy policy page.

How does my cause get paid?

We mail a check to the cause monthly if the accumulated donation is at least over $50. If not, we'll accrue the donation until it exceeds $50.

How do I know if my purchase has benefitted my cause?

On the Causemunity website's landing page, you can simply click the cause’s logo, and see all the purchases that have benefitted this cause. If you created your account on Causemunity, you can also check your own purchase and donation history.

On the Causemunity Facebook application, you can see your own purchase history by clicking the ‘donation’ link on the left side of the page.

If you don't see your purchase listed on our site, it may be caused by one of the following reasons:

• There is usually a few days of delay between your purchase date and the date we post your purchases on our site. Please check back in a few days to see if your purchases are posted.
• If you make a purchase at a travel site, such as Expedia, Travelocity, Hotwire and etc, your purchase will usually be posted after the completion of your travel, not after the purchase. Please check back after your travel is complete, to check your donation status.
• In some rare cases, your purchases may not be recorded in our system properly. If you think we missed your purchase, please send us your receipt via email to support@causemunity.org. We'll contact the correponding merchant about your purchase.

I'm the director of a cause. How do I sign up my cause with Causemunity?

Please go to the the signup page, to sign up your cause with us.

How does Causemunity support itself?

Our service is completely free to the causes, and it's free to the supporters too. When our users click a link on the Causemunity page, and go to the merchant's site to shop, they don't pay anything extra than they normally do.

Causemunity gets paid by the merchants, similar to how Google gets paid. The merchants pay us referral fees when users go to their sites to shop via Causemunity's website. We keep some of the fees to pay our staff, and the operation of the site, and we pay the most of it to the causes that our users support.

What's the difference between pending donation and available donation?

Your donation will first appear as pending, usually days after a purchase is made. The donation will stay in the pending state for up to 90 days to accommodate return policy of different merchants, and allow time for us to get payment from merchants. Once your donation becomes available, we'll pay it to your designated cause, if the total donation amount for the cause is at least $50. Please note, if you book airline tickets, hotels, car rentals, cruises or other travel arrangements, your donations will usually become available only after you complete your travel.

How do I find out all the affiliated merchants?

Click here, or the "Merchants" link from Causemunity pages. You'll see all merchants that are affiliated with us, and the amount of donation or percentage of donation you'll receive for each purchase.

My favorite merchant is not in your merchants list.

We'd love to get your suggestions on what merchants you like the best, and will try to add them to our affiliated merchants list. Unfortunately, we cannot guarantee that. Most merchants will choose which websites they want to be affiliated with based on their special requirements. But we'd love to pass your suggestions on to the merchants. Please contact us at support@causemunity.org for any suggestions and comments.

I have items in my shopping cart that I added during my previous visits. Do I need to empty the shopping cart?

Yes. To ensure you earn donation for those items, please remove the items in the shopping car that you added during your previous visits to the merchant's site. Different merchants may have different rules on the commission payout for the items existed in their shopping carts before the current session begins, but it's always safe to remove those items, then add them back into the shopping cart in the current session.

I followed the right step but didn't earn donation, why?

There could be many reasons. Many merchants have rules on what types of transactions they will pay commissions. For example, most of them don't pay commissions on gift card purchases, or prescription drugs. And some of them don't pay commissions to purchases made with certain coupons.

And if you purchase items that you placed in your online shopping cart during your previous visits to the merchant's site, because those items may have already been tagged with other website's affiliate IDs, you may not earn donation for those items. To earn donation, please go to the merchant's site by clicking its link on Causemunity's web site, empty your shopping cart at the merchant's site, then add the items back in.

Furthermore, the settings on users' computers may affect referral trackings. For example, most merchants rely on cookies to record purchase information, including referrals. If cookies are turned off by the user or deleted, merchants will not be able to track referrals successfully. And some users' computers are infected with malware, which could affect referral trackings too.

There could be other reasons too. We have only mentioned some of the most common ones. But if we get paid commissions, we'll donate to your designated cause as we promised.

Can I earn donation for in-store or over-the-phone purchase?

Unfortunately no, the product must be purchased online for you to earn donation. And you must click the link on the Causemunity page, so that referrals can be tracked. Some merchants offer in-store pickup for products purchased online. Those purchases may still be eligible for donation.

Can I still earn donation if I didn't click the link inside Causemunity to shop?

It depends. If you have never clicked the link inside Causemunity, then you cannot earn donation for your purchase. If you clicked the link, but didn't purchase at the time, and came back to the same site not through Causemunity, you may or may not be able to earn donation, depending on that merchant's referral duration policy. We suggest you always click the link from inside Causemunity when making a purchase. This is to make sure your click action can be probably recorded, so we can track the purchase and donation properly.

What's the contact email of Causemunity?

• Wayne Liu - Founder and President: wayne@causemunity.org